If you’ve received a damaged or defective item, worry not. We are more than happy to replace it at absolutely no cost to you.
Should you desire an exchange for a different size or design, we can certainly accommodate your request. Please be aware that a 15% restocking fee will apply to the returned item, and you will only be charged for the shipping of the new item.
To initiate the exchange process, kindly contact us within 15 days of receiving your product. Provide us with a brief description of the issue, and we commit to responding to you within 48 hours with the necessary instructions.
For items to be eligible for returns, they must remain unworn and unwashed. Furthermore, they should be free from odors, pet hair, stains, or any other form of damage.
The product(s) must be returned in their original packaging, if available, and in the same pristine condition as when you received them.
Please note that requests for returns must be submitted within 15 days from the date you received your item. Keep in mind that a 15% restocking fee will be applied per item, and we will process refunds after receiving the returned items.
To commence the return process, kindly contact us and provide the following information:
– Your name, address, and phone number.
– Date of purchase and order number.
– A description of the item along with a brief explanation of the reason for the return.
We aim to issue refunds to your original payment method within 7-10 business days from the receipt of the returned product. It’s important to note that the time required for your bank to process the refund may vary, so please allow a few days for the refund to reflect in your account.
Final Sale Items
Please be aware that items marked as final sale, clearance, last chance, or otherwise indicated as discontinued do not qualify for returns and are ineligible for refunds.